SHIPPING & RETURNS
Shipping &
returns
Shipping costs, delivery dates and after-sales terms are confirmed in your quote before you order. Contact us with your destination and selected material.
How an order works right now
- You send an enquiry through the contact page, by email or on WhatsApp.
- We confirm the grade, colour, quantity, packaging, documentation and destination with you.
- You receive a written quotation covering price, freight, timing and who handles import charges.
- Production or dispatch happens against the confirmed order, not before.
Nothing is dispatched and no payment is taken until the terms are agreed in writing.
Shipping
Freight cost and transit time depend on the destination, the weight and the packaging configuration, so they are quoted per order. We do not publish a global shipping rate because a single number would be wrong for most destinations.
The company’s stated markets are United States, Canada, Brazil, Latin America, Germany, Europe, South-East Asia. Confirmation of what is available for your country happens during the enquiry.
Import duties and taxes
Terms for import charges have not been published. Ask before you order and we will tell you what applies to your destination and how it is handled on the documents.
If something is wrong
Contact us with the order reference, the affected spools and photographs of the problem. Do not dispose of the material before we have looked at it — a retained sample is often what makes a production question answerable.
Write to [email protected] or message +86 15876591363 on WhatsApp.
Terms to confirm before ordering
Ask for written confirmation of:
- The warranty period and what it covers
- The return window and the condition material must be in
- Who pays return freight, and to which address
- How a refund or replacement is issued, and how long it takes
- Handling of material already printed or opened
Until these are confirmed in writing, any after-sales arrangement is agreed case by case. If your purchase depends on one of these terms, ask before you order and get the answer in writing.
NEXT STEP
Ask before you commit.
If delivery terms, import handling or after-sales coverage matter to your purchase, raise it in the enquiry and we will answer for your destination.